Animal Welfare Policy
As a responsible travel agent, we understand the profound impact that our choices and actions can have on animal welfare. We are committed to promoting and supporting animal-friendly tourism practices, which prioritize the well-being and welfare of animals in all aspects of our operations.
This Animal Welfare Policy serves as our unwavering commitment to ensuring the highest standards of animal welfare throughout our travel experiences, with a specific focus on nutrition, environment, health, mental welfare, and behaviour of animals.
We are dedicated to continually improving our practices in animal welfare which includes actively engaging with our suppliers, industry experts, and stakeholders to stay updated on the latest research and advancements in animal welfare. We foster a culture of education, encouraging our staff, customers, and partners to make informed decisions that prioritize the well-being and welfare of animals.
Wildlife Sanctuaries
We recognise that genuine sanctuaries and rescue facilities can play an important role in animal welfare and conservation.
We will consider supporting facilities that:
- Have a clear rescue, rehabilitation or conservation purpose.
- Do not breed animals for commercial tourism.
- Do not trade animals.
- Minimise direct visitor interaction.
- Prioritise animal welfare over visitor entertainment.
- Demonstrate transparency regarding animal care and welfare standards.
Captive Animal Attractions
As a matter of policy, we will not knowingly sell, promote or recommend attractions or experiences involving captive wild animals where welfare standards are inadequate or where the primary purpose is entertainment, performance or tourist interaction.
We will not support attractions involving:
- Direct handling, holding or posing with wild animals for photographs.
- Tiger, lion, leopard or other wild cat petting, feeding or walking experiences.
- Elephant shows, circus-style performances or demonstrations.
- Tourist contact with great apes, bears, sloths, crocodiles or alligators.
- Attractions where animals perform unnatural behaviours for entertainment.
- Facilities that breed wild animals for tourism purposes.
- Unlicensed wildlife facilities.
- Attractions where training relies on punishment, fear, deprivation or coercion.
- Commercial wildlife orphanages or sanctuaries that breed, trade or exploit animals.
- Any activity involving captive wild animals that cannot freely choose to end an interaction with visitors.
Wildlife Viewing
We support responsible wildlife viewing experiences where animals remain free-roaming and able to behave naturally.
We encourage experiences that:
- Observe wildlife from a respectful distance.
- Avoid disturbing feeding, breeding or resting behaviours.
- Operate with qualified guides.
- Comply with local conservation regulations.
- Educate visitors about conservation and responsible behaviour.
We will not knowingly support:
- Feeding wild animals.
- Touching or handling wild animals.
- Activities that deliberately attract wildlife through baiting.
- Trophy hunting.
- Trade in wildlife products derived from endangered species.
- Unregulated collection of wildlife from natural habitats.
Elephant Rides
We firmly stand against the inclusion of elephant rides or any other activities that exploit elephants for entertainment or tourism purposes. Instead, we promote the observation of elephants in their natural habitats or in accredited sanctuaries that prioritise their welfare and conservation.
Riding Horses, Donkeys or Camels
We commit to avoiding activities (wherever possible) that involve riding horses, donkeys, or any other animals in circumstances that may cause them stress, pain, or harm. In circumstances where we do, we will always try and ensure the activity has been accredited.
Instead, promote responsible and ethical alternatives, such as walking tours or non-intrusive interactions with animals in their natural environments.
Animal Products
In many markets, we would advise against purchasing any wild animal product (or byproduct), especially if it’s believed to be from an endangered species, including:
Skins, including fur and reptile skins, Horns (Rhino), Spiders and Butterflies. Tutle Shelles, Seashelles, coral and starfish, Ivory, Traditional medicines made from endangered animal parts and products.
Trades such as this are generally illegal, but may not be enforced through relevant government agencies. It’s important not to purchase any of these, as doing so supports an illegal trade. The wild animals used to produce these products often suffer significantly, and suffering is likely to occur regardless of it the animal has been bred in captivity or wild, if the process is illegal or illegal.
Marine Wildlife
We support responsible whale, dolphin and marine wildlife watching where strict welfare and conservation standards are observed.
We will not promote experiences involving:
- Direct interaction with captive orcas.
- Activities that encourage inappropriate feeding of marine mammals.
- Experiences that disrupt natural marine wildlife behaviour.
Working Animals
We recognise that working animals form part of livelihoods in many destinations.
Where working animals are involved in tourism, we expect suppliers to demonstrate:
- Appropriate veterinary care.
- Adequate food, water and shelter.
- Suitable equipment and tack.
- Sensible working hours and rest periods.
- Appropriate loading and carrying practices.
- Protection from injury, illness and distress.
We will not knowingly support:
- Animals used for begging.
- Animal fighting of any kind.
- Bull running.
- Harmful rodeo activities.
- Practices involving cruelty, neglect or excessive workloads.
Conservation and Biodiversity
We support tourism that contributes to the protection of biodiversity and natural habitats.
We will favour suppliers and experiences that:
- Support recognised conservation initiatives.
- Protect endangered species.
- Reduce negative environmental impacts.
- Contribute positively to local communities and ecosystems.
Five Domains of Animal Welfare
Nutrition
Animals should always have access to clean, fresh water and a diet that meets their species-specific nutritional needs. Food should be provided in sufficient quantity and variety to support good health, while feeding methods should encourage natural foraging and feeding behaviours rather than creating dependency or stress. Proper nutrition is fundamental to an animal’s wellbeing and helps prevent illness, malnutrition and behavioural problems.
Environment
Animals should live in an environment that is safe, clean and appropriate to their natural needs. Enclosures should provide shelter, suitable temperatures, opportunities for privacy and enough space to move freely. Environments should also include natural features and enrichment that allow animals to explore, rest and behave as they would in the wild. A poor environment can lead to stress, discomfort and long-term welfare concerns.
Physical Health
Good welfare requires animals to receive appropriate veterinary care and protection from injury, disease and unnecessary suffering. Facilities should maintain accurate health records and ensure any medical treatment is carried out by qualified professionals. Practices that cause avoidable pain, distress or physical harm should never be used, and the health needs of each individual animal should be monitored and addressed promptly.
Behaviours
Animals should be able to express their natural behaviours and social interactions. This includes having sufficient space to move, exercise and interact with others of their species where appropriate. Training methods should never rely on punishment or deprivation, and animals should not be forced to perform unnatural activities for entertainment. Supporting natural behaviour is a key indicator of positive welfare.
Mental State
The fifth domain considers an animal’s overall psychological wellbeing. An animal’s mental state is influenced by its nutrition, environment, health and ability to express natural behaviours. When these needs are met, animals are more likely to experience positive states such as comfort, security and contentment. Conversely, poor conditions can lead to fear, frustration, anxiety and distress.
Our Commitment
We are committed to:
- Respecting the welfare and wellbeing of all animals involved in tourism.
- Supporting experiences that contribute positively to conservation, education and responsible wildlife management.
- Avoiding activities that cause animals unnecessary stress, fear, injury, deprivation or suffering.
- Educating our clients about responsible wildlife tourism.
- Working with suppliers that demonstrate a genuine commitment to animal welfare.
- Regularly reviewing our animal welfare practices and supplier relationships.
Supplier Expectations
We expect suppliers providing animal-related experiences to:
- Comply with applicable legislation.
- Demonstrate adherence to recognised welfare standards.
- Cooperate with requests for information regarding welfare practices.
- Address welfare concerns promptly and transparently.
- Commit to continuous improvement.
Where serious welfare concerns are identified and not addressed, we reserve the right to cease promotion and sale of the product or experience.
Staff Training
We will ensure that employees receive guidance on:
- Identifying responsible animal experiences.
- Recognising potential welfare concerns.
- Understanding this policy.
- Advising customers on responsible wildlife tourism.
Customer Information
We will encourage customers to make informed choices by:
- Promoting responsible wildlife experiences.
- Sharing guidance on ethical animal encounters.
- Explaining why certain attractions are not offered.
- Supporting greater awareness of animal welfare issues in tourism.
ABTA’s Animal Welfare Commitment
We have signed ABTA’s Animal Welfare Commitment, a document which both aligns with minimum standards and outlines unacceptable practices, which in partnership with other members, we aim to eradicate.
These include:
1. Unacceptable practices involving animals in captive attractions:
• Animal breeding or commercial trade in sanctuaries and orphanages
• Any tourist holding of, or photo opportunity with, wild animals where the animal does not have the
choice of terminating the interaction or moving away
• Performances or tourist interactions involving wild animals where training involves punishment or food
deprivation, causes the animal fear, injury or distress, or the tasks are not based on normal behaviour
• Tourist contact or feeding elephants without a barrier (we however will wherever possible will not have tourist contact with or without a barrier, and advocate that animals should only be oberseved from a safe distance).
• Elephant shows or performances for tourists
• Tourist contact, feeding of and “walking with” wild cats
• Tourist contact or feeding of crocodiles or alligators
• Tourist contact or feeding of great apes (chimpanzees, orangutans, gorillas, bonobos)
• Tourist contact or feeding of bears
• Tourist contact or feeding of sloths
• The feeding of animals with live vertebrate prey
• Canned hunting
• Ostrich riding (observing or participating)
• Unlicensed zoos
• Euthanasia, unless carried out by a trained professional because welfare needs cannot be met, or because
the animal cannot be released into the wild
• Acquisition of any CITES Appendix I, II or III listed species except for conservation or rescue/rehabilitation
purposes.
• The manual for cetaceans (aquatic mammals, such as whales, dolphins, porpoises) is still under review,
but tourist contact or feeding of orca, and unsupervised tourist feeding of cetaceans are unacceptable. We however, won’t sell any show or experience including captive cetaceans.
2. Animals in cultural events and activities
• Animals used for begging (for example, dancing bears, snake charming, primates)
• Bear pits
• Tiger farms
• Any animal fighting, whether against humans or other animals
• Bull running
• Rodeo events that include calf-roping, teamroping, steer wrestling, bareback horse/bull riding
using flank straps, wild-cow milking, wild horse racing or horse/steer-tripping
• Ritual animal slaughter as part of the tourism experience.
3. Unacceptable practices involving free-roaming wild animals
• Unregulated animal and plant collection from the wild
• Human-initiated contact with and feeding of animals in the wild
• Trade and sale of endangered wildlife products
• Trophy hunting.


